Terms and Conditions

Last updated on 15/10/20

This is part of your agreement when joining The Star Project. Membership is open to all subject to the following conditions:

• The Star Project accepts no responsibility for loss or damage of personal belongings while on the premises.

• The Star Project accepts no liability for any injuries sustained whilst participating in a class or on the premises.

• The Star Project Staff must be notified of any changes to the information provided on the Booking Form.


All staff, including cover teachers (who may be brought in at short notice), are qualified, experienced and DBS checked. Volunteer class assistants and trainees on placements are all DBS checked. There is always a first aider on site.

Supervision while on site: 

Students must ensure they always get full permission from staff prior to leaving class. Toilet breaks will be supervised by either a member of staff or class facilitator and students will always be supervised whilst on site.


Racist, sexist and other offensive language and behaviour is not tolerated, and we reserve the right to terminate membership without notice, the final decision being undertaken by the Board of Directors. Behaviour of staff, parents and students must always follow our code-of-conduct.

Please note that under no circumstances are pets allowed on school premises due to Health and Safety reasons.


Parents/carers will be invited to one class/performance per term. Parents/carers are not permitted to watch otherwise. (If a child is new or particularly unconfident, parents/carers may be allowed to sit in during the first ten minutes of one class at the Site Managers discretion), during the covid pandemic this must be prearranged with the director in writing. 

The Star Project provides costumes and props for shows where possible, but parents may be asked to provide basic accessories and basic costume if required. There is also a costume and show fee charged for performances this is usually between £15-£50 depending on how the big the project/theatre the performance will be at. 

Emergency contact number: 

The Star Project emergency mobile phone is kept with The Star Project Manager. The number will be given out upon registration and must only be used if there are problems regarding the collection of children. You can also send an email to info@thestarproject.info and put in the subject URGENT CHILD IN CLASS.


Chewing gum/ fizzy drinks are strictly forbidden on the premises. No food is to be eaten outside if break times and unless in designated break areas.

Please bring a quick, non messy, light snack and drink (not lunch) with you.


This is basic but essential and gives the students a sense of belonging, a sense of ritual and sense of dressing for something important – their class. Appropriate clothing as below is necessary for health and safety and child protection:

Students must not wear their school uniform to any class – The Star Project is not a school and wearing the correct Star Project clothing gives a sense of belonging, allowing all to feel equal, healthy and safe.

• All t-shirts, shoes and bags must be clearly labelled – lost property is donated to charity at the end of every term.

• Strictly no jewellery – no earrings (earrings are very unsafe during physical activity).

• Hair must be tied back from the face for all classes.

• SECOND-HAND SHOES and CLOTHING for sale: there is often a good selection of second-hand clothing and shoes which can be bought from the [site manager] at a greatly reduced rate. This depends on availability. 

DONATIONS OF DANCE CLOTHING: We welcome donations of dancewear that are in good condition and can be re-sold at a small price or lent to students.

Required Uniform

• Top: The Star Project top of your choice T-shirt or Vest must be worn by all students.

• Bottom: Black Tracksuit bottoms or leggings must be worn. No jeans or trousers, skirts or dresses are to be worn to any class. we do have Star Project leggings and joggers available but these are optional. 

• Shoes: Black soft plimsolls (like those worn for school gym lessons) or black jazz shoes are to be worn. Strictly no trainers, crocs or sandals are allowed. These must be worn with black socks. 


Children must arrive and be collected promptly. It is very important that children arrive in time for their classes, preferably 5 minutes before the start ready for their allocated line up time. This allows the group time to settle from the moment the class starts. Latecomers will have to wait outside until an appropriate time to join the class. Children arriving after 15 minutes may be refused admission, as this may disrupt the professional attitude to classes we aim to foster.

Where possible The Star Project will aim to let people know of any changes in venue or class time at least one week ahead of schedule.


 If a child is collected late please see below the late collection charges that will be invoiced to you following the incident.

5 + minutes-No charge 

10 + minutes-£5

20 + minutes – £15

30 + minutes – £30

45 + minutes – £40

60 + minutes – £60

If a child is more than 1.5 hours late being collected charges will then double after the first hour. Social services will also be contacted to release the teacher of their duty as they may have children of their own they need to attend too.

Late collection charges are to cover the responsible adults time. 


Any child missing for more than three classes per term without reason may not be able to join future courses. Class numbers are limited, and many have long waiting lists, so good attendance and commitment to the course is essential.


Parents are not to allow their child to attend The Star Project if they are feeling unwell or have a known injury which would prevent a student from fully taking part.

This includes presenting any contagious illness including (but not limited to): Chicken Pox, Head Lice, Common Cold, Flu and, as of March 2020, symptoms of COVID-19. 

COVID-19: Parents are expected to follow government advice in relation to when to self-isolate. You must complete a health declaration form before attending The Star Project.

Child Collection:


Teachers must ensure that each child has left a session with an adult or older child (agreed in advance with parent). It is the parent/guardian’s responsibility to ensure the child is collected punctually at the end of the class or session. Should a parent/guardian not turn up to collect a child on time – this is the procedure we follow:

  • Project manager will attempt to contact the parent/guardian.

• If the parent or guardian is not available, we will send a text message and email.

• The child will be asked to contact the parent/guardian if they have a phone.

• If the parent/carer is not reachable, and the teacher is unable to remain at the session for the 1.5 hour late collection due to their own responsibilities the emergency procedure is as follows:

• Leave a message with the parent and contact the entire Star Project Management Team with all the information. Wait until another member of the team can arrive.

• If the parent/guardian is not reachable and there is no adult available, the team member must take the child to the nearest police station. Inform the police of all contact details for the parent/guardian and notify the entire The Star Project Management Team as above. 

Leave a message for the parent/guardian to say where the child will be.


The Star Project does not provide drop-in classes for children and young people on all term time courses. All courses must be booked in advance. New students may join courses during the term subject to availability and authorisation of the The Star Project management team. If there are no spaces on a requested course when booking, then we will aim to provide an alternative option where possible.

Waiting List:

Members on the waiting list will be contacted in order of the list. A message will be left if possible but the next member will be contacted and the first to make contact and enrol will receive the place.

Priority Booking:

A priority booking period for current students will take place for two weeks before general booking opens. Those wishing to continue should register during the priority booking period to secure their places in the next term’s courses. If any current students have not registered during this time, one attempt to make contact will be made to determine whether the student is continuing before offering the place to someone else.

Placement Priority on Courses:

• Current Students continuing in same course

Current students changing courses and additional courses

• Siblings of current students

• Waiting lists of new students


Full payment must be received in advance to confirm a place.

For all current students, courses must be registered in advance. Payment can be made up until the last day of the previous term to guarantee the place. If payment for registered places is not received by this time and the TSP office hasn’t been contacted in advance, then the place will be offered to another student using the priority listed above.


Failure to make payment before term starts may result in no place being available. If this happens The Star Project will make every attempt to offer an alternative project or arrangement. If this is not possible then your name will be added to a waiting list.

If payment is outstanding, The Star Project reserves the right to withhold services. Every attempt will be made not to discuss monies owed with children, although in extreme circumstances (especially when children arrive without supervision) children may be turned away.

TSP may share data with debt collection agencies in order to re-coup monies owed.

Additional Fees

It is important to us that you are upfront with the financial cost and commitment of your child being enrolled at The Star Project. Aside from your usual termly fees the only other costs to consider are your child’s Star Project T-shirt (£15) and (during show terms only) your child’s show fee. This is usually between £15-£50 depending on the project. We always keep this fee to an absolute minimum to cover your child’s additional costs and give advanced warning.

For workshop weeks additional costs include £5pp tickets costs and £10pp for your welcome goodie bag which includes your child’s workshop t-shirt. These are paid separately on the workshop week.

Show Fee

Shows fees usually include your child’s costume, chaperone fee, performance licence, time in the theatre or on set on performance or filming days, plus other specific extras relating to their project. As a company this fee is charged to cover all additions costs relating to that project and opportunity.


If The Star Project cannot deliver classes due to force majeure or government directive, we shall implement online classes via video conferencing software as a replacement. No refunds will be offered. 

If a child or household member is told to self-isolate by NHS Track and Trace (or equivalent service) classes will be provided to the student via video conferencing software. If the student is unwell and cannot take part, this will be classed as missed sessions and as per the below, no refund will be made.


The Star Project cannot offer a refund if you do not attend courses or if a child decides they do not want to attend further. The free trial is in place to give the opportunity to try out the session however then commitment is required to secure a place.  A full refund will be given if the chosen workshop date/course is fully booked on receipt of payment. 

If a payment is made by BACs or PayPal, The Star Project reserve the right to make a £10 charge (taken from the original payment and consequently refund amount) to cover PayPal charges and administration costs.

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